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Home Shipping Policy

Shipping Policy

Most shipments will ship within 24 hours if not same day. Most packages are shipped USPS and travel time is typically 2-3 business days. Depending upon your location, larger packages will likely ship UPS ground and can take slightly longer (2-4 business days) .In the unlikely event that a part has been placed on back order or discontinued, we will do our best to try and find one for you as quickly as possible.

The transaction will appear as "Winnstowe LLC" on your bank statement.

  • Your order may be shipped Overnight for an additional cost. This is not the shipping method you choose at checkout. For example: if you chose 2nd day air and the part will take a week just to get to the dealer, we will reach out and advise via email or chat to offer overnight shipping from Mazda which is an added cost and can be added to your order by a sales consultant. If we do not hear back within one business day your order will be processed as normal and shipped per your selected shipping method.

  • Oversize shipments are not allowed. If an order is placed for an item that we cannot ship we will cancel your order or just the item and process.

  • We cannot guarantee transit times for any shipments. Delivery ETA dates at checkout at "estimated". Most of the time is sooner than expected.

  • Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.

  • Domestic shipments (North America) only as we DO NOT export shipments.

Please note that your packages may not have the Mazda name/logo on the box due to our dealership reusing boxes to ship orders.

Shipping Protection With Extend

  • We protect all domestic shipments shipped within the United States and Puerto Rico via FedEx, UPS, and USPS with Extend. 
  • All applicable orders are automatically enrolled with Extend shipping protection if shipped via FedEx, UPS, or USPS. 
  • Extend shipping protection covers applicable orders from loss, theft, or damage.
  • After a customer places an order, they will receive an email directly from Extend with their assigned Contract ID. If you do not receive an email, please check your spam or shopping folders. You can still easily file a claim with just your email address through the claims portal.  
  • If you need to file a claim on your covered shipment, you can quickly and easily do so using one of the following steps
  • Once Extend approves your claim, you will receive a virtual gift card equal to the protected order dollar amount. The total funds on the card should include the original cost of the items purchased, taxes, and the shipping fee. If you have any questions or issues with your card, please, feel free to contact us or Extend for a resolution. 
  • Additional claims info and FAQs can be found and reviewed in the Extend Shopper’s Guide. Additionally, you can visit the Extend Customer Claims Portal anytime or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CT, Monday through Friday.


Thank you,

Mazda Parts Factor Team